If your car was damaged in an accident that wasn't your fault, Upper Star puts you in a like-for-like replacement vehicle while yours is off the road. Eligible not-at-fault drivers generally pay no upfront hire fee — we pursue recovery of hire costs from the at-fault party's insurer.
You've already had a bad day. Getting back on the road shouldn't add to it.
Eligible not-at-fault drivers are not asked to pay hire charges up front — we pursue the hire costs from the at-fault party's insurer.
Drive something equivalent to your own car — not a downgrade. Prestige and commercial matches available.
The hire claim is made against the at-fault party — not lodged on your own comprehensive policy.
From assessment to recovery, our team manages the claim with the at-fault insurer so you don't have to.
You're involved in a collision that wasn't your fault and your car is damaged or undriveable.
Get in touch — or your repairer refers you. We confirm eligibility in minutes.
A like-for-like replacement is delivered to you or your repair shop, often the same day.
You drive while yours is repaired. We pursue all hire costs from the at-fault insurer.
Not sure if you qualify? It takes one short call. Tell us what happened and we'll confirm on the spot — no obligation, no cost.
Check my eligibility →Whatever you were driving, we have an equivalent. Like-for-like means like-for-like.
Economical, comfortable everyday drives for city and commute.
Higher ride, more space — ideal for families and bigger loads.
If you drive premium, you'll be matched to premium. No downgrade.
Keep your trade or business running with a commercial-grade match.
Refer your not-at-fault customers to Upper Star and we'll get them into a matched replacement — fast, paperwork handled, zero cost to them. You keep the car in your workshop longer, and your customer stays mobile and happy.
Correct — provided you weren't at fault and the claim is successful, the hire cost is recovered from the at-fault party's insurer. You don't pay a deposit, daily rate or excess. Eligibility is confirmed before you take the vehicle.
No. Because the replacement cost is pursued against the at-fault driver, you don't need to claim on your own policy for the hire vehicle, so your premium and no-claim bonus aren't affected by it.
A vehicle equivalent to your own — like-for-like. If you drive a family SUV you get an SUV; if you drive a prestige European car, we match that class. Subject to fleet availability at the time.
Often the same day once eligibility is confirmed. We can deliver to your home, work, or directly to your repairer.
Generally for the reasonable period your own car is off the road being assessed and repaired. We coordinate timing with your repairer.
Just call us and describe the accident. We'll assess it on the spot at no cost and with no obligation. If you don't qualify, we'll tell you straight away.
Fill in your details and we'll call you back, or reach us directly any time.